Terms & Conditions

For us to collect your mattress, divan or bedframe (“Your Items”) each item must be dismantled. Collections from garages and sheds are possible if the locations can be accessed reasonably.

Please note, if you fail to make Your Items available or are not in, you will still incur the full charge. You need to be in attendance for our collection teams to take Your Items.

Please do not leave Your Items outside. If Your Items are left outside and become wet, we will not be able to fulfil the collection and you will still be charged the full fee. You will need to re-order a collection and you will be charged for a re- collection when Your Items have dried out.

We will not be held responsible for any damage caused to your property or possessions during the collection process.

We understand that mattresses after years of use may be in a poor condition and we accept any mattress in an off-the-bed condition. However, we do ask that Your Items are not mis-treated or soiled in any other way and, in exceptional circumstances, we may refuse to remove such items but still charge a full fee.

We will retain on our database your personal details. However, these details will not be used or passed on to any third party for any purposes. Please see our Privacy Policy for further details.

Collections Policy

You must input a mobile phone number, not a landline, upon placing your order as our collections team will use that number to contact you via SMS or telephone call. When you order a mattress collection & have picked your preferred collection date, you'll receive an email confirming your order. The day before your collection is due, you will receive an email & SMS to confirm your 3 hour time slot for the following day.

Our drivers will ring you when they are on their way so you can prepare your items for collection.

If you haven't received a confirmation email (please check your spam folder) after 48 hours please email tempur@tfrgroup.co.uk.

Refund Policy on Cancellation

If we receive your cancellation instructions at least 48 hours prior to the date of your scheduled collection, you will receive a full refund of any amounts paid to us.

If we receive your cancellation instructions within 48 hours of the date of your scheduled collection, you will be liable for a cancellation charge of 100% of the appropriate fee.