Privacy & Cookies Policy

The Furniture Recycling Group Ltd (TFRG) gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection Regulation and law. This notice provides you with the necessary information regarding your rights and obligations, and explains how, why and when we collect and process your personal data. TFRG registered office is at Gladstone Street, Blackburn BB1 3ES and we are a company registered in England and Wales under company number 08087441.

WHAT PERSONAL INFORMATION WILL BE COLLECTED?

TFRG takes great care to ensure that the information it holds about you meets legal, statutory and contractual obligations and to provide you with our products and services. This includes having appropriate procedures and practices in place to ensure your personal information is protected. We will never collect any unnecessary personal data from you and do not process your information in any way other than already specified in this notice.

THE PERSONAL DATA WE COLLECT FROM YOU MAY INCLUDE, BUT NOT LIMITED TO YOUR:

• Name
• Address
• Contact information

WE COLLECT INFORMATION IN THE FOLLOWING WAYS:

• Online Registration form
• Over the phone / in person

USE OF COOKIES

Cookies are small text files that are placed on your device by websites you visit. They are widely used to make websites work more efficiently, as well as to provide information to the site owners.

Why We Use Cookies

We use cookies for the following purposes:

• Essential Cookies: These cookies are necessary for the operation of our website. They enable you to navigate the site and use its features, such as accessing secure areas.
• Performance and Analytics Cookies: We use these cookies to analyze how visitors use our website, allowing us to improve its functionality. For example, we may use Google Analytics to help us understand how users engage with our website.
• Functional Cookies: These cookies allow our website to remember choices you make (such as your username, language, or region) and provide enhanced, more personalized features.
• Functional Cookies: These cookies allow our website to remember choices you make (such as your username, language, or region) and provide enhanced, more personalized features.
• Advertising and Targeting Cookies: We may use cookies to deliver content that is more relevant to you and your interests.

Stripe Cookies

We use Stripe as our payment processor to handle transactions securely. Stripe uses cookies to:

• Authenticate Users: Ensure that your payment information is processed securely.
• Prevent Fraud: Help detect and prevent fraudulent activities during the checkout process.
• Remember Your Payment Details: If you choose, Stripe can remember your payment information for future transactions, making checkout faster and more convenient.

HOW TO MANAGE COOKIES

You have the right to decide whether to accept or reject cookies. You can set your browser to refuse cookies or to alert you when cookies are being sent. However, please note that if you disable cookies, some features of our website may not function properly, and your experience may be affected.

DISCLOSURE OF YOUR INFORMATION

We may share your information with third parties for the following purposes:

• Service Providers:We use third-party service providers to perform certain functions on our behalf, such as payment processing, data analysis, and marketing assistance.
• Legal Compliance:We may disclose your information if required to do so by law or in response to valid requests by public authorities.

Security of Your Information

We take the security of your personal information seriously and use reasonable administrative, technical, and physical safeguards to protect it from unauthorized access, use, disclosure, alteration, or destruction.

Changes to This Policy

We may update this Privacy and Cookies Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this page periodically for any updates.

Contact Us

If you have any questions or concerns about this Privacy and Cookies Policy, please contact us at tempur@tfrgroup.co.uk.

HOW WE USE YOUR PERSONAL DATA

TFRG take your privacy very seriously and will never disclose, share or sell your data without your consent, unless required to do so by law. We only retain your data for as long as is necessary and for the purposes specified in this notice. The purposes and reasons for processing your personal data are detailed below:

Legitimate interest

TFRG need to process your personal information in order to fulfil a request you have made.

Performance of a contract

TFRG need to process your personal information in performance of a contract to provide a service. For example, to ensure that an information request can be processed or that a booking can be confirmed.

Consent

TFRG need to process your personal information in order to send information to you; this might include information that may be of interest regarding our products, services, business updates or vacancies within the company. We will always obtain your explicit consent in order to send this information to you.

Legal Obligation

We may process your information as part of our legal obligation for business accounting and tax purposes.

WHAT IF I DECIDE I DO NOT WISH FOR MY PERSONAL INFORMATION TO BE USED?

If at any point you change your mind, you can ask for your details to be deleted by contacting tempur@tfrgroup.co.uk or enquire about the following:

• What personal data we hold about you?
• The purposes of the processing
• The categories of personal data concerned
• The recipients to whom the personal data has/will be disclosed
• How long we intend to store your personal data for
• If we did not collect the data directly from you, information about the source.

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to update/correct it as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.

You also have the right to request erasure of your personal data or to restrict processing in accordance with data protection laws, as well as to object to any direct marketing from us and to be informed about any automated decision- making that we use.

If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the relevant request; this is to ensure that your data is protected and kept secure.

SHARING AND DISCLOSING YOUR PERSONAL INFORMATION

We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement.

TFRG uses third parties to provide the below services and business functions. However, all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice.

OUR SERVICE PROVIDERS

This includes external third-party service providers such as accountants, auditors, legal advisors and other outside professional advisors; IT systems support and hosting service providers; technical engineers; data storage and cloud providers; internal reporting software providers and other similar third party vendors and outsourced service providers that assist us in carrying out our business activities.

INTERNATIONAL TRANSFERS OF PERSONAL INFORMATION

Personal information which you supply to us is generally stored and kept inside the European Economic Area. However, due to the nature of the technologies required, your personal information may be transferred to third party service providers outside the EEA. In such situations, TFRG transfer the minimum amount of data necessary, anonymise it where possible and enter legal contracts to aim to ensure those third parties handle your personal information in accordance with this privacy policy and European levels of data protection.

TECHNICAL AND ORGANISATIONAL MEASURES

TFRG take your privacy seriously and we take every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place.

HOW LONG WILL YOU KEEP HOLD OF MY INFORMATION?

TFRG only ever retains information for as long as is necessary and we have strict review and retention policies in place to meet these obligations.

LODGING A COMPLAINT

TFRG only process your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the supervisory authority - ICO.

ICO

T:0303 123 1113